Terms of Sale

Last updated: October 2026

1. About Us

Fox & Rose Crystals (“we”, “us”, “our”) is an online retailer specialising in crystals, minerals and holistic goods.

Business Name: Fox & Rose Crystals

Location: Southport, United Kingdom

Contact: foxandrosecrystals@outlook.com

By placing an order on our website, you agree to these Terms of Sale.

2. Products & Descriptions

We take care to describe each crystal accurately, including size, weight, colour and natural variations. Please note:

• Crystals are natural products and may contain inclusions, cracks, or unique formations which are not considered flaws.

• Colours may vary slightly due to lighting or screen settings.

• All product images are for guidance only.

3. Pricing & Payment

• All prices are listed in GBP (£).

• Prices include VAT where applicable.

• Delivery charges are shown at checkout before you complete your order.

• We accept payment via [list payment methods].

• Payment is taken at the time you place your order.

If a pricing error occurs, we will contact you before processing the order.

4. Ordering & Contract Formation

When you place an order, you will receive an order confirmation email. This confirms we have received your order but does not constitute acceptance. A contract is formed only when we dispatch your items. You must confirm at checkout that you understand placing an order creates an obligation to pay.

5. Delivery

• Estimated delivery times are shown at checkout.

• We deliver within the UK (and internationally if offered).

• Risk of loss or damage passes to you once the items are delivered.

• Ownership transfers to you once full payment is received.

If delivery is delayed due to circumstances outside our control, we will keep you updated.

6. Returns, Refunds & Cancellations

Your Right to Cancel (Cooling‑Off Period)

Under UK law, you have 14 days from receiving your order to cancel for any reason.

To cancel, email us at foxandrosecrystals@outlook.com with your order number.

Returns Process

• Items must be returned within 14 days of notifying us.

• Items must be in their original condition.

• You are responsible for return postage unless the item is faulty.

Refunds

• Refunds are issued within 14 days of receiving the returned item.

• Refunds are made to your original payment method.

• Original delivery costs are refunded at standard rate.

Exceptions

We cannot accept returns for:

• Customised or personalised items

• Items damaged by misuse, neglect, or improper care

7. Faulty or Damaged Items

If your item arrives damaged or faulty, contact us within 48 hours with photos. You are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

8. Shipping Issues

If your parcel is lost, delayed, or missing:

• We will investigate with the courier.

• Replacements or refunds are issued once the courier confirms the parcel is lost.

9. Limitation of Liability

We are not liable for:

• Delays caused by events outside our control

• Losses not caused by our breach

• Business‑related losses (we sell to consumers only)

Nothing in these terms limits your statutory rights.

10. Privacy & Data

We process your personal data in accordance with our Privacy Policy. We only use your information to fulfil your order and provide customer support.

11. Changes to These Terms

We may update these Terms of Sale occasionally. The version displayed at the time you place your order applies to your purchase.

12. Contact Us

If you have any questions, please contact us at: Email: foxandrosecrystals@outlook.com Address: Southport, United Kingdom